Life Without Defensiveness
“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”
- Peter Nulty, Fortune Magazine
- Peter Nulty, Fortune Magazine
Training Outcomes:
- Gain insight into defensive behaviour.
- Recognise the signs of defensive behaviour.
- Acquire tools, methods, and procedures to make positive changes in your relationships, both personal and professional.
- Learn to cope with criticism in a constructive manner.
- Actively practice Active Listening techniques.
- Understand various defence mechanisms.
- Discover how and why we protect our self-concept.
Format:
The format regarding duration and number of participants is subject to mutual agreement.
What you will learn:
- The power and consequences of positive intentions
- Signs of defensiveness with no offensive behaviour response
- Categories of defensive and supportive behaviours
- Reasons for acting defensively at work
- Impact on the team dynamic, morale and productivity
- Communication with active listening approach
- Congruence vs incongruence
Why it matters to be familiar with defensive behaviour management:
- Avoid passive-aggressive comments
- Maintain positive relationships among team members and within the workplace
- Foster harmony
- Make people loyal and committed
- Apply the approach to yourself and others
