Business Etiquette and Workplace Manners
“Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use.”
- Emily Post
- Emily Post
Training Outcomes:
- Establish ground rules for maintaining a consistent and professional company image.
- Learn the five essentials of business etiquette.
- Familiarise yourself with standards of professionalism and courtesy in the workplace.
- Understand how to avoid common business etiquette pitfalls.
- Gain insights into how and why to share business etiquette principles with others.
Format:
The format regarding duration and number of participants is subject to mutual agreement.
What you will learn:
- Business etiquette
- International etiquette – cultural norms, communication styles, country-specific etiquette and culture-specific protocol
- Dining etiquette
- Building a professional image = dressing for success
- Accepting clients/business partners
- Entertaining clients/business partners
- Basic business writing
- Active listening techniques
- Learn how to remember names effectively
- How to show empathy
- Take responsibility for mistakes
- Accept that no one knows everything
Why it matters to be familiar with business etiquette:
- It builds confidence
- It improves relationships at work
- It builds business relationships
- Helps you adapt to changes in technology and the workplace
- Gives you tips on how to make a good first impression
